Please use this identifier to cite or link to this item: https://hdl.handle.net/20.500.12540/272
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dc.contributor.authorChiu, Candy L.en_US
dc.contributor.authorChiu, Jason L.en_US
dc.contributor.authorMansumitrchai, Somkiaten_US
dc.date.accessioned2020-11-18T12:28:35Z-
dc.date.available2020-11-18T12:28:35Z-
dc.date.issued2016-
dc.identifier.citationChiu, C. L., Chiu, J. L., & Mansumitrchai, S. (2016). Privacy, security, infrastructure and cost issues in internet banking in the Philippines: initial trust formation. International Journal of Financial Services Management, 8(3), 240-271.en_US
dc.identifier.urihttps://hdl.handle.net/20.500.12540/272-
dc.descriptionPlease note that preprint copy is not available on WIRE. Please contact wire@wku.edu.cn to request an electronic copy of this item.en_US
dc.description.abstractThe overall purpose of this study is to develop an understanding of the issues that influence initial trust on behavioural intention to use internet banking in developing countries like the Philippines. The country has experienced sophisticated cyberattacks, slowest download internet speed and average internet costs per Mbps that are far above the global average standards. The study proposes and empirically tests if these issues influence initial trust formation with a sample of 454 local banks' customers who are non-users of internet banking services in the Philippines. Perceived costs, quality of infrastructure, privacy, security and disposition to trust were barriers to non-users' intentions to engage in any online financial transaction.en_US
dc.format.extent1 pageen_US
dc.format.mimetypeapplication/pdfen_US
dc.language.isoengen_US
dc.publisherInderscience Enterprises Ltd.en_US
dc.relation.ispartofInternational Journal of Financial Services Managementen_US
dc.rights.urihttps://creativecommons.org/licenses/by-nc/4.0/-
dc.subject.lcshInternet Bankingen_US
dc.subject.lcshPrivacyen_US
dc.subject.lcshSecurityen_US
dc.subject.lcshPhilippinesen_US
dc.subject.lcshDeveloping Countriesen_US
dc.subject.lcshOnline Bankingen_US
dc.subject.lcshElectronic Bankingen_US
dc.subject.lcshBank Customersen_US
dc.titlePrivacy, security, infrastructure, and cost issues in internet banking in the Philippines: Initial trust formationen_US
dc.typeArticleen_US
dc.rights.licenseAttribution-NonCommercial 4.0 International (CC BY-NC 4.0)en_US
dc.identifier.doi10.1504/IJFSM.2016.080119-
dc.subject.keywordsInitial Trusten_US
dc.subject.keywordsInfrastructure Qualityen_US
dc.subject.keywordsPerceived Costsen_US
dc.subject.keywordsE-bankingen_US
dc.subject.keywordsTrust Formationen_US
dc.subject.keywordsCustomer Behaviouren_US
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